If you are trying to 💸send💸 and an error appears, check the following:
Check that you have enough balance in your account.
Check that the person already has an approved Común account.
Check your limits to send and those from the person you are sending to.
If you are trying to 💸receive💸 and an error appears, check the following:
It is important that the sender has a stable internet connection.
The sender needs to have the payment link or QR code that you have provided them.
Check your limits to receive and those from the person you are sending to.
It is essential that the sender has enough balance on their debit card to complete the transaction.
We hope this information is helpful to you. If after checking this information, you still cannot send or receive money, do not hesitate to contact us. We are here to help you with whatever you need. Thank you for trusting us! 💙