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What to do if I had issues depositing or withdrawing money from an ATM
What to do if I had issues depositing or withdrawing money from an ATM
Updated over a week ago

I had issues depositing money

Remember that in order to deposit money, you need the following:

  • Go to an ALLPOINT+ ATM, ATMs in our network that do not charge you anything to deposit. You can find the location of an ALLPOINT+ ATM near you from your app in the "move money" section.

  • Your physical card has to be activated, you can activate it from your app.

  • You have to enter the correct PIN: If you don't remember your PIN, don't worry, you can view it in your app! Log in and go to the settings section, where you can view or change your PIN.

  • Your deposit has to be within the limit, you can only deposit up to $250 per deposit, and up to $1,000 per day, including deposits and withdrawals.

  • You have to choose "checking account" because your Comun account is a checking account, not a savings account.

If you meet all of this, you shouldn't have any problems!

I had issues withdrawing money

To withdraw money from your account, you can do it from any ATM. ALLPOINT+ ATMs do not charge you anything to withdraw your money. Other ATMs may charge you. Make sure you are following these steps:

  • Have a sufficient balance: you can check your balance from your app. If the ATM charges you to withdraw money, you need to have a sufficient limit for the amount you want to withdraw and the ATM fee you are using.

  • You have to enter the correct PIN: If you don't remember your PIN, don't worry, you can view it in your app! Log in and go to the settings section, where you can view or change your PIN.

  • Your withdrawal has to be within the limit, you can only withdraw up to $250 per withdrawal, and up to $1,000 per day, including deposits and withdrawals.

If you still have doubts, contact us through the chat in your app!

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