What to do if you have issues depositing or withdrawing cash at an ATM
Deposit issues
To deposit cash successfully, make sure:
You’re using an ALLPOINT+ ATM. You can find one in your app under Cash deposit.
Your physical card is activated in the app.
You enter the correct PIN. You can view or update it anytime in Settings.
Your deposit is within the limits:
Up to $1,000 per deposit
Up to $1,000 per day (combined deposits and withdrawals)
You select Checking Account at the ATM.
Starting October 24, 2026, deposits under $300 have a $3.95 fee; deposits of $300 or more stay free
Withdrawal issues
You can withdraw cash from any ATM. At ALLPOINT+ ATMs, until October 23, 2026 you have 3 free withdrawals per month and then $2.50 each; starting October 24, 2026 you have 2 free withdrawals per month and then $2.99 each.
The ATM owner may also charge its own surcharge.
Before withdrawing, make sure:
You have enough balance to cover the withdrawal amount and any ATM fee.
You enter the correct PIN. You can check or change it in Settings.
Your withdrawal is within the limits:
Up to $1,000 per withdrawal
Up to $1,000 per day (combined deposits and withdrawals)
If the ATM did not dispense cash but the transaction appears pending, the transaction is usually reversed automatically within a few days.