What to do if you have issues depositing or withdrawing cash at an ATM
Deposit issues
To deposit cash successfully, make sure:
You’re using an ALLPOINT+ ATM. You can find one in your app under Cash deposit.
Your physical card is activated in the app.
You enter the correct PIN. You can view or update it anytime in Settings.
Your deposit is within the limits:
Up to $1,000 per deposit
Up to $1,000 per day (combined deposits and withdrawals)
You select Checking Account at the ATM.
If you meet these requirements and still have issues, contact support through chat or email.
Withdrawal issues
You can withdraw cash from any ATM, but with ALLPOINT+ ATMs you have 3 free withdrawals per month; after that it will cost you $2.50.
Before withdrawing, make sure:
You have enough balance to cover the withdrawal amount and any ATM fee.
You enter the correct PIN. You can check or change it in Settings.
Your withdrawal is within the limits:
Up to $1,000 per withdrawal
Up to $1,000 per day (combined deposits and withdrawals)
If the ATM did not dispense cash but the transaction appears pending, the transaction is usually reversed automatically within a few days.