The Zelle app may display various errors when trying to link your Comun card or another card. Don't worry, here's how to resolve them!

Check the error displayed in the app and look for the specific error below.

The name, card number, or address was not entered correctly. Make sure your name, address, and card number are exactly the same as in your Comun account:

Also, the expiration date and CVV must match. If your physical and virtual cards have different expiration dates or CVVs, contact us through your app.

All of this must be identical, letter by letter!

As you can't copy and paste the card number, navigating back and forth may cause this error.

To ensure you enter your card number correctly without having both the Comun and Zelle apps open simultaneously, write down on paper: name as on the card, card number, expiration date, CVV, and address as in your Comun account under "Settings," "Personal Information." All of this must be identical, letter by letter. Add this to Zelle and safely dispose of the paper.

The card cannot be added, most likely because it's frozen or blocked.

Check if your card is activated. When you receive your physical card, there should be a button in your app to activate it. If you haven't done this step, open your app and activate it. If you don't see the activation button, contact us through your app.

This error may indicate a discrepancy in card information, name, or address.

Remember that all the data you enter in the Zelle app must be identical, letter by letter, to what you have in your Comun account.

Ensure to enter your name exactly as it appears on your Comun card; often, this is not your full name.

Enter the card number without spaces, exactly matching the number on your app or physical card.

The address in Zelle must match the one you entered in your Comun account, letter by letter, with the same spaces. You can find this in your Comun app under "Settings," "Personal Information."

Zelle temporarily or permanently blocked your account due to multiple failed attempts to add the card.

This may happen when you repeatedly entered incorrect data, not exactly as in your Comun account. Remember that your address must be letter by letter the same as in your Comun account, and your name exactly as it appears on your card; often, this is not your full name.

In this case, only Zelle can unlock your account. Call (844) 824-6613 and select option 4 to speak with a representative.

Make sure to communicate the following to the Zelle agent:

Once unlocked, you can try again using the data exactly as it appears in your Comun account.

This error is often a problem on Zelle's side.

In this case, we recommend waiting and trying again later or clearing the cache. To clear your mobile device's cache, follow these instructions:

iPhone:

Android:

Afterward, restart your phone, delete the Zelle app, and redownload it. If the error persists, contact Zelle at (844) 824-6613 and select option 4 to speak with a representative.