Look at the error that appears in the app, and scroll down to the specific error and how you can resolve it.
(!) Payment Failed, (!) Unable to process your transaction at this time, (!) Unable to process payment
This usually happens when you can't receive or send money after linking your Comun card with Zelle.
Check that your card is activated. When you receive your physical card, you'll see a button in your app to activate it. If you haven't done this step, open your app and activate it. If you don't see the activation button, contact us through your app.
Also, remember that Zelle has a limit of $500 per week for sending money and $5,000 per week for receiving. If you've exceeded the limit, you won't be able to make payments with Zelle. In this case, you can use ComunYa, Comun's free and limitless account-to-account payment system.
(!) Unable to transfer This error occurs when the transfer is not allowed.
Users cannot transfer to another Zelle account linked to digital banks (for example, it's not possible between Comun and Seis, or Chime, or SoFi, and vice versa). It's only possible to use Zelle and send money to people who have connected with traditional banks such as Chase, Bank of America, Wells Fargo, Truist, US Bank, or other major banks.
If you want to send money to friends and family using other digital banks, you can use ComunYa, Comun's account-to-account payment system—free and without limits! Learn how here.