Each customer can only have one Común account. If a second account was created by mistake, our team can help resolve it.
This usually happens when an existing Común customer tries to sign up again—such as with a different phone number—instead of signing in to their existing account.
What should I do?
If you believe a second account was created accidentally, please contact our Support team. Do not continue using both accounts.
What happens next?
Our team will:
Verify your identity.
Review both accounts.
Confirm which account should remain active.
Safely close the duplicate account. ✅
🚨 Important
Customers are not allowed to have two active Común accounts at the same time.
If a duplicate account was created by mistake, we'll help you keep the correct account and securely close the duplicate.
If you need to update your phone number or regain access to your existing account, you do not need to create a new account. Our Support team can help you recover access instead.