1. Check your connection
Make sure your phone isn’t on Airplane Mode and that Do Not Disturb is turned off.
Try connecting to a different Wi-Fi network or switch to mobile data.
2. Update or reinstall the app
Go to your phone settings → General → Storage, select Común, and delete the app.
Download it again from the App Store or Google Play and check you have the latest version installed.
3. Check your phone’s settings
Set your phone’s time zone automatically to local time.
Make sure you can receive SMS, since we may send you a code to verify your access.
4. Log in the right way
If you already have a Común account, make sure to tap “Log in” instead of “Create account” — otherwise you’ll start a new registration by mistake.
5. Choose one access method
You can sign in with your phone number or your email, but only one of them, not both.
👉 Use the same one you used when you first created your account.
6. Try another device
If the problem continues, try logging in from another phone or tablet to check if the issue is with your device.
If none of this works, contact our support team — we’ll help you get back into your account quickly. 💚