You can reach our team 24/7, 365 days a year through the following channels:
📞 Phone: (646) 600-5660
💬 WhatsApp: +1 (646) 600-5660
✉️ Email: ayuda@comun.app
👩💻 In-app chat: message us directly through the Común app
Do I need to be a Común customer to contact support?
Not necessarily. The available channels depend on whether you already have an account:
Who are you? | Available channels |
I'm already a customer (I have an account) | Phone, WhatsApp, in-app chat, and email |
I'm not a customer (no account yet, or in the application process) | Phone, WhatsApp, and email |
📌 Important: Chat is only available through the Común app, so you need to have an account to use it.
What are the support hours? 🕐
We're available 24 hours a day, 7 days a week, year-round.
What languages is support available in? 🇪🇸 🇺🇸
We offer support in Spanish and English. When calling, you'll be able to choose your preferred language at the start of the call.