You can request your first replacement card directly from the Común app. 🚀
If your card was lost, stolen, or damaged:
Go to Settings.
Select Manage card.
Tap Report card as lost, stolen, or damaged.
Confirm or update your address and submit your request.
Your new card should arrive in approximately 4–7 business days (excluding weekends and holidays).
What changes when I replace my card?
When your Común card is replaced, you will receive a new card with new card details.
This means the following information will change:
Your card number.
Your expiration date.
Your security code (CVV).
Because of this, we recommend updating your card information anywhere you've saved it, such as subscription services, online merchants, or digital wallets, since your previous card details will no longer work.
Important: Your account number and routing number do not change. These are unique to your Común account and are independent of your debit card.
Please keep in mind
Once your replacement card has been shipped, it cannot be redirected to a different address.
If you update your address after the card has been shipped, a new replacement card order will need to be created.
Your first replacement card can be requested directly through the app and is free.
Starting with your second replacement card, you'll need to contact us to place the request, and a $5 USD fee will apply. Please make sure you have at least $5 USD available in your account before requesting another replacement card. 💳