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What if I don’t see the money in my account after using a barcode?

Depositing cash using a barcode generated directly from your Común app is safe and usually very quick. The barcode can only be used to make cash deposits; it cannot be used to withdraw money from your account or make cardless withdrawals.

If there is an issue with the barcode, the cashier will know immediately and will not be able to process the deposit.

Once the cashier successfully accepts your cash, the deposit should appear in your account within 10 minutes.

Important tips

  • Keep your receipt until the money appears in your account.

  • Only use barcodes generated directly from your Común app.

  • Never deposit money using a barcode that someone else sent you.

  • The barcode is only for making cash deposits. It cannot be used to withdraw money from your account.

  • You cannot withdraw money without a card using a barcode.

  • Común will never ask you to make payments using a barcode.

    To protect your account, only use barcodes that belong to you and were generated from your own app.

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