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I have a new cell phone number, how do I update my account?

Learn how to change your phone number directly in the app

Updated today

You can update your phone number directly from the Común app. Just make sure you have the latest version of the app installed.

Follow these steps:

  1. Open your session in the app.

  2. Go to the bottom right section called "Ajustes" or "Settings."

  3. Select "Personal Information."

  4. Click "Edit" next to the phone number registered on your account.

  5. The app will ask you to enter your access code to confirm the change. Your access code is the 4-digit number you use to enter the app.

  6. Then enter the new number you want to register.

  7. You will receive a code by SMS. When you get it, enter it in the process.

  8. Done! ✅ Your number will be updated.

Important: If the option doesn’t appear, update your app to the latest version.

Contact our support team by phone (📞 646-600-5660) or chat if you have any questions or problems making the change.

We’ll be happy to help! 😄

Remember that only one mobile number can be connected to a single account. It is not possible to connect more than one account with the same mobile number.

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