🏪 If the money is picked up at a store:
Wait a little: Your recipient can go to the store you selected 30 minutes after you send the money.
If it’s a chain (for example: Elektra, Banco Azteca, etc.), they can go to any branch of that chain.
Show a valid government-issued ID:
This can be a driver’s license, passport, or national ID (INE).
If your recipient is not a citizen of the country where they’re picking up the money, they must present their passport (not a temporary residency card).
Provide the transfer number:
They will need to show the transfer code you see in your app.
They’ll also receive this number on their phone through a notification or message.
⚠️ Important: The name you enter when sending money must match your recipient’s ID exactly. Otherwise, they won’t be able to pick up the money.
🏦 If the money is sent to a bank account:
The funds will be deposited directly and instantly into your recipient’s account.
You’ll need to enter:
The recipient’s bank account number
Full name
Address
👉 Double-check (or even triple-check!) the bank account number to make sure the transfer goes through smoothly.
💡 If an error happens with the transaction, we’ll refund your money.