Keeping your account secure is very important to us. Some information can be updated directly in the app, while other changes require a quick identity verification with our support team.
☎️ Change your phone number
You can update your phone number directly from your Común app. Just make sure you have the latest version of the app installed.
Follow these steps:
Open your Común app.
Go to the Settings tab.
Tap Edit next to your phone number.
Enter your passcode to confirm the change.
Enter your new phone number.
You will receive a verification code via SMS on your new number.
Enter the code in the app to confirm.
✅ That’s it! Your phone number will be updated.
If you have any questions or run into issues during the process, you can contact our support team.
🪪 Change your email, name or date of birth
To update your name or date of birth, we need to complete a quick identity verification to protect your account.
Please contact our support team through any of these channels:
📞 Phone: (646) 600-5660
✉️ Email: ayuda@comun.app
👩💻 Chat: from your Común app
Our team will:
Confirm your identity.
Review the information you would like to update.
If everything matches, we’ll update your information on your account. ✅
✍️ Name change requests
We can help update your name in cases such as:
Correcting a typo
Marriage
Divorce
Gender affirmation/change
⚠️ Name changes require identity verification and may also require supporting documentation, depending on the request.