We’re very sorry you’re going through this 😔. Don’t worry, we’re here to help.
👉 Steps to take right away:
Contact our support team as soon as possible via chat, email, or phone. We’re available 24/7 in Spanish and English.
Report the suspicious transaction. Our team will investigate and, if needed, block your card in the wallet to protect your funds.
You’ll receive clear instructions on any documentation required to support your case.
If necessary, we’ll issue you a new card or guide you on how to keep using your wallet safely.
💡 Important: The sooner you reach out, the faster we can protect your account and guide you through the investigation.
🌟 How to avoid fraud in the future:
🔒 Always confirm the recipient before sending money. Make sure it’s someone you trust.
🚫 Never send money to strangers contacting you through social media, text messages, or unexpected calls.
✅ Use only official payment links generated within your Común app.
📲 Turn on notifications for each transaction so you’ll know immediately if something unusual happens.
🤔 If it sounds too good to be true (prizes, fast investments, etc.), it probably is a scam.