If the person can’t complete the payment, share these steps:
1️⃣ Ask them to open the link directly in their browser (not inside another app).
2️⃣ If they’re told to continue in the app, they likely already have a Común account — they should open the Común app and finish the payment there.
3️⃣ If they don’t receive the verification code, confirm the number is correct, that they can get SMS, and that they have good mobile signal.
4️⃣ When creating their passcode, they should choose one they’ll remember for future payments.
5️⃣ Check which cards are accepted 👉 About the cards you add at Común