You can reset or change your card PIN directly from the Común app. Just follow these steps:
How can I reset my PIN?
Open your Común account.
Go to the “Settings” tab.
Select “Card Management.”
Select “Forgot my PIN” or “Change PIN.”
Follow the instructions shown on the screen to complete the process.
That’s it! Your PIN will be updated.
Do I need to contact Común to change my PIN?
No. You can complete the process directly in the app by following the steps above.
If you have any issues resetting or changing your PIN, please contact us and we’ll be happy to help.
Is my card PIN the same as my app passcode?
No. Your card PIN and your app passcode are two different codes.
Común debit card PIN: A 4-digit code you use to make purchases in stores or withdraw cash at ATMs. This is the PIN you can reset or change by following the steps above.
App passcode: A 4-digit code you use to access the app and confirm transactions.